FAQ

Your questions,
honestly answered.

If something isn't covered here, just get in touch. We're always happy to help.

About our products

All Xavy Baby products are digital Canva templates. After purchase, you'll receive a confirmation email containing your unique Canva link. Click the link, make a copy to your own Canva account, and it's yours to use straight away — no waiting, no delivery, no printing required unless you choose to.

Yes — you'll need a free Canva account to access and edit your resource. If you don't have one, signing up is quick and completely free at canva.com. A free Canva account is sufficient for all of our products.

Yes. All of our resources can be downloaded as PDFs and printed at home or through a print service. The designs are formatted to look beautiful in print. We recommend printing the Keepsake Book and Pregnancy Journal on good quality paper if you'd like a physical copy.

Each purchase is licensed for personal use by one individual. You're welcome to share your filled-in version with family and friends, but please don't share the original Canva link or redistribute the template. If someone you know wants a copy, they're very welcome to purchase their own — it supports us to keep making honest resources.

Orders & delivery

Your Canva link is sent automatically in your order confirmation email, usually within a few minutes of purchase. Please check your spam or junk folder if it hasn't arrived. If you still can't find it after 30 minutes, get in touch at xavybaby2026@gmail.com and we'll resend it.

First, check your spam or junk folder — automated emails sometimes end up there. If it's not there either, email us at xavybaby2026@gmail.com with your order number and we'll get your link over to you as quickly as possible.

Because our products are digital downloads, we're unable to offer refunds once the Canva link has been accessed. If you have a problem with your purchase — a technical issue, a link that doesn't work, or something that isn't as described — please get in touch and we'll do everything we can to make it right.

The free guide

Yes, completely free. No email required, no upsell waiting for you. The Introduction to Xavy Baby is our way of showing you who we are and how we approach things before you spend a penny. We think that's the honest way to do it.

Download it here →

The Introduction guide. It explains the philosophy behind every resource, what's inside each one, and which might be most useful for where you are right now. It takes about 10 minutes to read and will help you decide if Xavy Baby is right for you — with no pressure either way.

Still have a question?

We're always happy to hear from you. Get in touch and we'll get back to you as soon as we can.

Contact us